Ordering Instructions and Guarantees

Ordering

Preference for ordering would be through the contact form, or through RunicReptiles@gmail.com. At the time of contact please include your address so we can get back to you with a shipping quote. We specifically ship through www.ShipYourReptiles.com. We prefer to ship to fedex shipcenters to insure a safe arrival for your new reptile. Exceptions may be made if there is no fedex shipcenters within an hour or so of your address, but this is at our discretion. If a home delivery is confirmed we require a person to be home to sign for the package as well as to unpack the reptile as soon as possible.

Weather

We ship using packaging and materials directly from Ship Your Reptiles, and will use heat packs and cold packs when necessary to facilitate safe delivery. Our boxes are insulated, with lacey act stickers on every box, we also include a label with the reptiles information on an adequately sized deli cup. If the weather seems to be problematic, typically too cold, too hot or there is indication of winter weather, we will hold off on shipping until the weather clears. We ship Monday through Wednesday,

Live Arrival Guarantee

In order for our live arrival guarantee to upheld we require notification within one hour of delivery. In these cases a photo is required to confirm a DOA has taken place. We typically will not do refunds, however you will be offered store credit, or a replacement of similar genetics. This excludes tail drops, with frequently occur in reptiles such as crested geckos or leopard geckos and do not have any adverse future effects on the animals life. We will however offer advice in these circumstances.

Certain Species such as crested geckos have times when they "fire up.", this is where you'll see the reptiles color sometimes changes dramatically. Will we do our best to provide accurate photos of each gecko, as well as photos of them both fired up and fired down.

Sex/Gender is not guaranteed unless specifically stated. Certain species such as Crested Geckos are not easy to gender at younger ages and may be labelled as "pores visible" or "No Pores Visible(NPV)." This is not a guarantee for the geckos gender.

Payment Methods

VENMO
PAYPAL
ZELLE
CASH (If local)